If an item does not fully meet your expectations, you can return it to us by requesting:
- a voucher for the purchase of a totally different product.- the refund of the price paid in cash.

INSTRUCTIONS:
1. The goods, intact and complete in all their parts, must be returned within 14 days from the date of receipt of the same. After 14 days no type of dispute is possible
2. After logging in to our website www.crispohome.it using your login and password, you need to select RESERVED AREA, from there you can choose the order you are interested in using the order number and contact us on our Whats'App service
3. Select the product you want to return and add the reason for your return request
4. Specify whether you want a VOUCHER for a new product or a REFUND and send the request.
5. The address to which to send the return is the following: DOLCEZZE DA MORDERE SRL - VIA PASSANTI 59 80047- SAN GIUSEPPE VESUVIANO- NAPLES

ATTENTION:
The return will not be considered legally acceptable in the following cases:
1. When the products have been used.

2. When the product is not in the same condition as when it was sent: tampering, breakage, loss of pieces that make up the product itself or that are part of its packaging which must arrive in perfect condition.
CUSTOMIZED PRODUCTS ARE RETURNABLE ONLY IN THE FOLLOWING CASES:
If the products are clearly damaged (torn, completely opened or crushed). Defects due to the manual nature of the production process will not be taken into consideration.
If the products have a name or writing different from those requested and approved by the customer. If the customer does not report such errors to the graphic designer during the consultation, whats app Crispo Home will not be held responsible for such error. Furthermore, it is not possible to contest slight differences in color compared to the screens sent on whats app.

Crispohome.it is not responsible for spelling or grammatical errors made by the customer.
Crispohome.it reserves the right not to issue orders with texts that contain language inappropriate for children's products.
Crispohome.it declines all responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or a malfunction thereof, the colours of the products displayed on the site may present slight differences compared to the original ones.
Crispo Home does not assume responsibility for the insertion of material covered by copywriting requested by the customer.
Crispo Home does not assume responsibility for personal photos sent by the customer, especially regarding minors.

NB. In case of damaged or wet package, Crispo Home will proceed with the return only in case of non-acceptance and signature by the customer.